All 4 for Channel 4, 2016-Current
I currently lead and manage the UX team for All 4, the video on demand service for Channel 4
I’m responsible for portfolio management and output of work across all platforms that the service is on: Website, big screen devices, iOS and Android phones and tablets.
When I started in this role the team consisted of five siloed contractors embedded in development teams with lead / management duties either falling to the Head of Product or Project Managers in those teams.
Today the team numbers ten, made up of five full time in-house employees who I hired and line-manage, and five contractors, some remote.
I have created roles and levels within in the team that allows team members to develop their careers and provides an underserved entry point for junior UX designers. The make-up of my team means I work day-to-day with designers with a range of skills and experience.
Amazon Video, 2012-2016
I was Design Manger for the Amazon Video web UX team
Joined as Senior UX designer for the website. I was quickly promoted to the role of Design Manager. Responsible for building and leading a team of four designers, providing art direction and time management, in addition to hands-on work when required.
Involved in a range of high-profile and business-sensitive projects with teams in Europe and the US across all platforms and devices – web, tablet, big screen and mobile working with business leaders, product managers, development teams and external agencies to solve complex user-journey problems from concept to completion.
Initiated and led a pioneering and international user-testing project for the department, the results of which informed development across the entire Amazon Instant Video business.
The Guardian, 2000-2012
At The Guardian I spent over a decade at the forefront of Guardian News & Media’s design team as the business transitioned from being a successful UK print publication to one of the world’s leading and innovative news websites. Originally employed as a web designer, the role evolved and expanded over the years to incorporate leading design teams, including freelance designers and illustrators, before being charged with designing Guardian News and Media’s high-profile digital projects.